TIL’s integrated customer support – from the manufacturing to the sale of a product – is aimed at reducing equipment downtime and the overall cost of operations.
The future of every organization is directly linked to the business success of their customers. In todays’ global marketplace, corporate success does not depend on technological prowess or product superiority alone. Customer support, aftersales service, and aftermarket operations – these are critical levers in the growth engine of every organization. Providing right partnership and aligning business practices with the business goals of customers is integral to the survival and sustenance of an enterprise.
At TIL, we strongly believe that by continuing to focus on our customers and by strengthening our delivery of customer-centric solutions, our organization can emerge stronger and better over time. We have always been consistent in our endeavour to add value to our customers – we are unwavering in our commitment to delight our customers and provide them with innovative solutions that would ensure higher returns on their investments and enhance overall profitability.
Our customer support offerings include:
- Pre-Purchase Consultancy & Equipment Investment Analysis
- Quick Parts Availability
- Preventive Maintenance Through Annual Service Contracts
- Prompt On-Site Service
- Complete Equipment Rebuild
- All-India Network
- Qualified Engineers on Call
Training Programs at TIL
When it comes to hi-tech heavy engineering equipment, man and machine must be optimized in tandem to extract maximum productivity out of operations. Training is serious business at TIL – a company that considers its people to be its greatest asset, and where emphasis has always been on capability development and sustainable performance through structured training programmes.
Subscribing customers are free to choose from three different categories, viz. – 1. Operators Training (for operators and service men), 2. Hydraulics & Crane Electricals Training (for all engineers and technicians), and 3. Advance Service Training (for all engineers and technicians who have attended the Common Module Training).
Driven by TIL’s unwavering customer-orientation, such programmes have always been designed to encompass both employees and customers to create a more holistic environment for performance and growth. The training modules incorporate vocational safety and technical issues, as well as, hands-on operational training on material handling equipment manufactured and distributed by TIL. The programmes also aim to expose the participants to the industry best-practices in operations and maintenance for a more comprehensive learning. Training is imparted both in-house at the TIL Training Centre, as well as at customers’ sites, as per the latter’s requirement.
TIL’s training programs cover classroom as well as field training on a range of subjects, such as, Hydraulics, Terminology, Familiarization, Circuitry, Safety Systems, Load Charts, Load Handling, Preventive Maintenance, Daily Check & Measures, Troubleshooting, etc.