Need Help? Call 1800 266 1535 or Email: mktg-til@tilindia.com
Customer Support
TIL is at your service - whenever, wherever. Our Pan India service network, skilled technicians, ready parts availability, maintenance contracts and many more flexible options help our customers to work more efficiently and ensuring higher returns on their investments.
Our technologically superior products are complemented with value-added services and solutions that reduce equipment downtime and the overall cost of operations. This is what we call the TIL Edge.
Customer Support Services
How to Raise a Service Request (Process)
To raise a service request, contact TIL Customer Support via phone or email and share:
- Equipment type and model
- Serial number (if available)
- Site location and contact person
- Issue description and photos/videos (if possible)
This helps our team route the request to the right service team quickly.
Frequently Asked Questions
How do I contact TIL Customer Support?
You can reach TIL Customer Support via our toll-free number 1800 266 1535 or email us at mktg-til@tilindia.com. Share your equipment model, location, and issue details to help us assist you faster.
Does TIL provide Pan-India service support?
Yes. TIL has a Pan-India service network with trained technicians to support customers across major regions. You can visit the Service Locations section to find the nearest support point.
What types of customer support services does TIL offer?
TIL provides end-to-end after-sales support including on-site service support and troubleshooting, genuine spare parts and parts availability support, operator and maintenance training, and maintenance contracts (AMC) to reduce downtime and improve uptime.
How can I find the nearest TIL service location?
You can find your nearest support point from the Service Locations page. If you prefer, share your city/state via phone or email and our team will guide you to the closest service support.
How do I order genuine spare parts from TIL?
To order genuine TIL spare parts, contact us via phone or email with your equipment model/serial number, part name/part number (if available), and delivery location and urgency. Our team will help identify the right part and advise availability and dispatch.
What is covered under TIL's Parts & Warehouse support?
TIL's parts and warehouse support focuses on genuine parts availability, faster identification, and improved turnaround time for part dispatch—helping customers minimize downtime and maintain equipment performance.
Does TIL provide operator training and safety training?
Yes. TIL offers training programs for operators and maintenance teams to improve safe handling, correct operations, routine checks, and best practices—helping reduce breakdowns and improve productivity.
Who should attend TIL training programs?
TIL training is recommended for new operators and supervisors, maintenance technicians, site safety teams, and anyone responsible for daily checks, operations, and preventive maintenance.
What is a TIL Maintenance Contract (AMC), and why should I take it?
A Maintenance Contract (AMC) is a planned service arrangement designed to reduce downtime, improve equipment reliability, and control maintenance costs. It typically includes scheduled inspections, preventive maintenance support, and service planning.
How do I raise a service request for breakdown or support?
To raise a service request, contact TIL Customer Support via phone or email and share equipment type and model, serial number (if available), site location and contact person, issue description, and photos/videos (if possible). This helps our team route the request to the right service team quickly.
Does TIL support older machines or equipment already in operation?
Yes. TIL supports equipment already in operation, including older machines, subject to parts availability and service feasibility. Share your model/serial number and location so our team can guide you accurately.
How does TIL help reduce equipment downtime?
TIL reduces downtime through a combination of skilled technicians and Pan-India service network, better spare parts availability support, training to avoid misuse and improve preventive checks, and maintenance contracts (AMC) for scheduled upkeep and faster resolution.