Maintenance Contract (AMC) for Cranes & Material Handling Equipment
All Round Support For Higher Machine Productivity
TIL's range of customer support agreements and Service Contracts guarantees an enhanced level of machine productivity. Through prompt identification of machine issues, you will experience a reduced frequency of repairs and unplanned periods of inactivity. In essence, this will result in seamless operation and a sense of tranquillity.
What is a Maintenance Contract (AMC)?
With a well-defined maintenance schedule and service deliverables, a maintenance contract (AMC) helps reduce unexpected breakdowns, improves machine availability, and supports safer day-to-day operations—especially in high-utilization sites such as construction, ports, logistics yards, and industrial plants.
Why choose a Crane Maintenance Contract from TIL Ltd.?
TIL's crane maintenance contracts are built to improve equipment uptime through proactive servicing and faster response when support is needed. Our service approach focuses on early detection of wear and operational risks, so issues are addressed before they turn into major failures.
Built for higher uptime and lower lifecycle cost
A maintenance contract helps you move from reactive repairs to planned maintenance of your crane. This reduces unplanned stoppages, avoids repeated breakdowns, and improves overall cost control across the equipment lifecycle.
Expert engineers and service coverage
With qualified engineers on call and an all-India support network, you get dependable service coordination and access to trained technicians who understand equipment maintenance requirements.
What's included in our customer support offerings?
Preventive Maintenance through Service Contracts (AMC)
Scheduled service visits help maintain machine health, improve reliability, and keep performance consistent. Preventive checks also help identify early signs of component wear and operational inefficiencies.
Prompt on-site service support
When immediate attention is required, on-site service enables faster diagnosis, repair planning, and restoration of operations—minimising downtime impact at the site.
Quick parts availability and spares planning
Timely availability of critical parts plays a major role in reducing downtime. Through spares planning and faster part support, maintenance activities can be completed efficiently.
Complete equipment rebuild and health restoration
For older or heavily used equipment, a rebuild program can restore performance, enhance reliability, and extend usable life—helping avoid premature replacement.
Operation and maintenance training for customer teams
Trained operators and maintenance teams help reduce misuse-related breakdowns, improve safety, and follow best practices for daily checks and shutdown procedures.
- Pre-Purchase Consultancy & Equipment Investment Analysis
- All-India Network
- Qualified Engineers on Call
Key benefits of a Crane Maintenance Contract
A structured contract helps achieve predictable machine performance and better planning for maintenance cycles.
Reduced unplanned downtime
Scheduled inspections and preventive activities reduce breakdown probability and help avoid sudden failures during critical operations.
Improved equipment productivity
Well-maintained equipment performs consistently, improving productivity at the site and helping meet project timelines.
Better safety and compliance
Routine checks of critical systems support safer operations and reduce risks related to malfunction, wear, or improper handling.
Predictable maintenance planning
A contract helps plan service visits, spares replacement cycles, and corrective tasks—reducing emergency repair costs and improving visibility.
Who should consider a Maintenance Contract?
A maintenance contract is strongly recommended for organisations operating equipment in demanding conditions, high workloads, or time-sensitive projects.
Construction and infrastructure sites
Cranes and lifting equipment working in rugged environments benefit from scheduled preventive servicing to maintain reliability.
Ports and container handling operations
High-duty cycle operations require planned maintenance, quick service response, and spares readiness to avoid yard disruptions.
Warehousing and logistics yards
Material handling assets often work continuously across shifts, making preventive maintenance essential for uptime and safety.
Industrial and manufacturing plants
Continuous operations depend on equipment readiness. Planned service reduces breakdown risks that can impact plant output.
How the Maintenance Contract works
The contract is executed through a structured cycle of assessment, scheduling, and service delivery.
Step 1: Understanding your equipment and usage
We review equipment type, working hours, site conditions, and maintenance history to recommend the appropriate support plan.
Step 2: Preventive maintenance schedule
A planned service calendar is created for inspections, lubrication, system checks, and component-level monitoring.
Step 3: Service support and reporting
Service activities are performed as per schedule, with clear reporting on observations, required actions, and improvement recommendations.
Step 4: Corrective support when required
If an issue occurs, support is coordinated quickly to restore equipment operations and reduce downtime impact.
How to raise a service request or speak to our team
For queries related to maintenance contracts, service support, or equipment health checks, you can connect with the customer support team through the contact details on this page. Share basic information such as equipment model, site location, and issue summary (if any), so the team can guide you faster.
What details to keep handy
- Equipment type and model
- Site location and operating hours
- Service history (if available)
- Issue symptoms (if reporting a breakdown)
- Preferred visit timeline (if planned maintenance)
Download Customer Support Brochure
Explore TIL's customer support capabilities, service offerings, and contract options in detail. Download the brochure to understand how preventive maintenance, on-site service, parts availability, and training can help improve machine uptime and productivity.
Frequently Asked Questions
What is a Maintenance Contract (AMC)?
With a well-defined maintenance schedule and service deliverables, a maintenance contract (AMC) helps reduce unexpected breakdowns, improves machine availability, and supports safer day-to-day operations—especially in high-utilization sites such as construction, ports, logistics yards, and industrial plants.
Why should I opt for a maintenance contract for my equipment?
A maintenance contract helps reduce unplanned downtime, improves reliability and safety, supports predictable maintenance planning, and can lower lifecycle cost by addressing wear and issues early. TIL's crane maintenance contracts are built to improve equipment uptime through proactive servicing and faster response when support is needed.
What equipment can be covered under TIL maintenance contracts?
TIL maintenance contracts are designed to support cranes, port equipment, and material handling assets. Coverage can be tailored based on equipment type, operating conditions, and usage patterns.
What services are typically included in TIL customer support offerings?
Offerings include preventive maintenance through service contracts (AMC), prompt on-site service, quick parts availability and spares planning, pre-purchase consultancy, complete equipment rebuild, an all-India network, qualified engineers on call, and operation and maintenance training.
How does preventive maintenance improve uptime?
Preventive maintenance uses scheduled inspections and service checks to identify wear, operational risks, and early signs of failure, helping avoid unexpected breakdowns and keeping equipment performance consistent. This reduces unplanned stoppages, avoids repeated breakdowns, and improves overall cost control across the equipment lifecycle.
Who should consider a maintenance contract?
Maintenance contracts are recommended for organizations operating equipment in demanding conditions or high-duty cycles such as construction sites, ports and container yards, warehousing and logistics yards, and industrial plants. A maintenance contract is strongly recommended for organisations operating equipment in demanding conditions, high workloads, or time-sensitive projects.
How do I raise a service request for maintenance support?
You can contact the customer support team using the contact details on the page. For queries related to maintenance contracts, service support, or equipment health checks, you can connect with the customer support team. Share basic information such as equipment model, site location, and issue summary (if any), so the team can guide you faster.
What details should I keep ready before contacting support?
Keep equipment type and model, site location, operating hours, service history (if available), issue symptoms (if reporting a breakdown), and your preferred visit timeline ready.